It is Ork Posters' goal to provide you with the most beautiful city neighborhood posters in the world. The following information will help your experience with Ork Posters to be as easy as possible from beginning to end.
By purchasing from this website, you accept the following terms and conditions.
Please note our legal business name is Ork Incorporated and is used interchangably throughout this website with Ork Posters.
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CHECKOUT & PAYMENT
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We accept Paypal Express, Google Checkout, Visa, MasterCard, American Express, and Discover credit cards through our website. If you prefer to order by phone, please call us at (773) 857-1512 but your credit card will still be processed online.
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PROCESSING ORDERS
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For posters and screen prints only...
- U.S. orders are processed around 10 am CST every Monday, Wednesday and Friday (except postal holidays) and shipped that afternoon by USPS Priority mail. Optional USPS Express shipping is available (Express orders received by noon CST will be shipped same day M-F, after noon CST will be shipped the following business day). We will provide a delivery confirmation or tracking number generally within 24 hours after a package has shipped.
Orders shipping within Illinois are charged a 9.5% sales tax.
- Orders to Canada for Canadian city posters are processed Mondays and Thursdays (except U.S. postal holidays) around 10 am CST and shipped the next business day by Canada Post Parcel service. We will provide a tracking number generally within 24 hours after a package has shipped.
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International orders are processed Monday, Wednesday, and Friday (except U.S. postal holidays) around 10 am CST and shipped that afternoon by USPS First Class International. Tracking information is not offered for First Class mail service so we will not contact you when your package ships. Optional USPS Priority International shipping is available that does provide tracking service.
International customers are responsible for paying any customs fees or duties.
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For greeting cards, Great Lakes letterpress print and Modest Magnets...
- U.S. orders are processed every Monday, Wednesday and Friday (non-holidays) and ship separately from posters/screen prints via USPS First Class mail*. We will provide a delivery confirmation number after your order has been processed.
*Modest Magnets WILL ship together with a poster or screen print.
Orders shipping within Illinois are charged a 9.5% sales tax.
- International orders are also shipped by USPS First Class International mail. Tracking information is not offered for international service so we will not contact you when your package ships.
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SHIPPING & DELIVERY
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ALL PACKAGES ARE SHIPPED F.O.B. ORIGIN, MEANING AS SOON AS IT IS SCANNED BY THE TRACKABLE SHIPPING SERVICE, IT IS THE CUSTOMER'S LIABILITY FOR GOODS LOST OR DAMAGED IN TRANSIT. You must contact us within 30 days of delivery or the estimated delivery date if your package is lost in transit.
It is the customer's responsibility to use the tracking information to determine if a package is lost and contact us. We may be able to file a claim with USPS for a lost package within 30 days of the scanned delivery date.
If a package is unclaimed or undeliverable, it is the customer's responsibility to pay for the cost of reshipping the package. Please use a shipping address where you will be able to receive the package without problems! If the customer does not wish for us to reship, we will refund for the product but not for the shipping costs.
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TROUBLESHOOTING
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If you received a damaged print or received the incorrect product, contact us at hello@orkposters.com. For damages, if at all possible, send us a photo of the damage so we can determine if the damage was caused by packaging or by shipping. If caused by shipping, we will file a claim with USPS. Hang on to the damaged goods and packaging.
If you have any other issues, please contact us at hello@orkposters.com or 773-857-1512.
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RETURNS & REFUNDS
Ork Posters accepts exchanges and refunds within 14 days of receiving the order so long as the product is in like-new condition. The poster or print MUST be returned in the original packaging to ensure that it will return to us without being damaged. Please re-roll it VERY carefully and slide it into the polybag. Put the polybag in the tube. Add packing paper on the end if the poster does not reach the end of the tube. Secure the end caps and tape over top of them.
It is the customer's responsibility to pay for all shipping charges to and fro. Ork highly recommends purchasing a tracking service when returning any packages to Ork. Include a note indicating what the return or exchange is for.
Ork Inc
2003 W Montrose Ave
Chicago IL 60618
USA
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PRIVACY & SECURITY
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We will never share or sell your information to any third party. The information we collect is only used to contact you about your order. You may choose to receive our occasional email updates by signing up here.
All credit card transactions are processed using Paypal. Your credit card information is never stored by Ork Inc.
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