ALL PACKAGES ARE SHIPPED F.O.B. ORIGIN, MEANING AS SOON AS IT IS SCANNED BY THE TRACKABLE SHIPPING SERVICE, IT IS THE CUSTOMER’S LIABILITY FOR GOODS LOST OR DAMAGED IN TRANSIT. You must contact us within 30 days of delivery or the estimated delivery date if your package is lost in transit.
It is the customer’s responsibility to use the tracking information to determine if a package is lost and contact us. We may be able to file a claim with USPS for a lost package within 30 days of the scanned delivery date.
If a package is unclaimed or undeliverable, it is the customer’s responsibility to pay for the cost of reshipping the package. Please use a shipping address where you will be able to receive the package without problems! If the customer does not wish for us to reship, we will refund for the product but not for the shipping costs.
If you received a damaged print or received the incorrect product, contact us at email@example.com. For damages, if at all possible, send us a photo of the damage so we can determine if the damage was caused by packaging or by shipping. If caused by shipping, we will file a claim with USPS. Hang on to the damaged goods and packaging.
If you have any other issues, please contact us at firstname.lastname@example.org or 773-857-1512.
RETURNS & REFUNDS
Ork Posters accepts exchanges and refunds within 14 days of receiving the order so long as the product is in like-new condition. The poster or print MUST be returned in the original packaging to ensure that it will return to us without being damaged. Please re-roll it VERY carefully and slide it into the polybag. Put the polybag in the tube. Add packing paper on the end if the poster does not reach the end of the tube. Secure the end caps and tape over top of them.
It is the customer’s responsibility to pay for all shipping charges to and fro for returns or exchanges, unless Ork has made an error in the order. Ork highly recommends purchasing a tracking service when returning any packages to Ork. Include a note indicating what the return or exchange is for.
1801 W Warner Ave, Suite 100
Chicago IL 60613